Policies & Compliance
BCI is committed to transparency, student protection, and responsible operations under Singapore's Private Education Act and applicable regulatory requirements.
The information listed below is a summarised version of each policy. The complete and most up-to-date policies are outlined in full in the Student Handbook.
Personal Data Protection Policy (PDPA)
“Personal Data” is defined under the PDPA to mean personal information, whether true or not and whether in electronic or other form, about an individual who can be identified:
- from that data; or
- from that data and other information to which we have access to or are likely to have access to.
Depending on your relationship with Brentvale College International (BCI) — for example, as an applicant, student, alumnus, staff member, faculty member, donor, vendor, service provider, parent, guardian, or recruitment agent — the personal data we collect from you (including photographic images and video recordings) may be collected, used, and/or disclosed for some of the following purposes:
- Evaluating suitability for admission or employment, processing enrolments or appointments, and providing educational programmes and training.
- Administering and managing your relationship with BCI, including responding to enquiries, issuing correspondence, statements, or notices, which may involve disclosing certain personal data to facilitate delivery.
- Assessing, monitoring, and reporting on student performance, attendance, and disciplinary records.
- Supporting students’ learning through curricular and co-curricular activities, such as field trips, competitions, and enrichment programmes.
- Providing pastoral care, counselling, and student support services.
- Delivering healthcare and wellness services, where appropriate.
- Facilitating applications for student passes or other permits, where applicable.
- Informing students, parents, guardians, or related parties of school events and updates, such as through newsletters or announcements.
- Taking photographs and/or videos (by BCI staff or appointed third parties) during school events or activities for publicity, marketing, and archival purposes.
For more information, please refer to the Student Handbook.
By providing personal data to BCI (including data relating to third parties, such as parents or guardians), you confirm that consent has been obtained for the collection, use, and disclosure of the data for the purposes stated. If BCI intends to use your personal data for a new purpose not covered by this policy, we will notify you and seek your consent.
When transferring personal data to authorised third-party service providers, agents, or related corporations (whether in Singapore or overseas) to fulfil the purposes outlined above, BCI will require them to ensure that the data is kept secure and used only for the agreed purposes.
For more information, please visit the Personal Data Protection Commission (PDPC) website: www.pdpc.gov.sg.
Course Transfer / Withdrawal / Deferment Policy
Transfer and Withdrawal
Course transfer refers to a student changing their course of study while remaining a BCI student. The request for transfer from one course to another within BCI will only be considered if the Transfer of Course Application Form is properly completed and signed by the student and their Parent/Guardian (for students under 18).
The transfer application will be reviewed, and the result will be communicated to the student within 14 working days. Additional fees may apply.
Withdrawal refers to the situation in which the student contract is terminated, and the student is no longer a student of BCI. The request to withdraw will only be considered if the Clearance Form is duly completed and signed by both the Student and the Parent/Guardian (applicable for students under 18 years old). The request to withdraw can also be made in writing. The timeframe for assessing and processing the withdrawal request will be completed within 14 working days.
For Student’s Pass Holders: BCI will manage and coordinate with the relevant government authority (e.g., ICA) to issue or cancel Student’s Passes for international students. All applicable regulations regarding the Student’s Pass must be complied with by the applicant and BCI.
Course Deferment
Although the College allows students to request a deferment, the approval is made on a case-by-case basis. For international students who are in Singapore on a Student Pass, deferment has implications on whether the student may even be able to complete the course. As these circumstances are beyond the College’s control, the College discourages deferment, though exceptions can be made on a case-by-case basis.
The maximum length of a deferment is one (1) year. The College does not permit course extensions, in which a student is granted additional time to complete a course that other students in the same class typically do not receive.
When a student withdraws from a course, the school determines whether the student is eligible for a refund. The refund will be processed within seven (7) working days after receiving a properly completed course withdrawal form from the student, parent, or guardian. For more information, please refer to the Student Handbook.
Refund Policy
When a student withdraws from a course, the school determines whether they are eligible for a refund. The refund will be processed within seven (7) working days after receiving a properly completed course withdrawal application form from the student, parent, or guardian.
BCI provides the student with a cooling-off period of ten (10) calendar days after the date the contract is signed by both parties. The student will receive a refund of the highest percentage (listed in Schedule D of the PEI-Student Contract, ver. 4.0) of the fees paid if they submit a written withdrawal notice to BCI within the cooling-off period, regardless of whether they have begun the course.
There will be no refund of Course Fees and Miscellaneous Fees in the event that the Student’s enrolment is terminated by BCI due to breaches of the Student Contract or school regulations.
Schedule D
Refund table — PEI-Student Contract ver. 4.0
| % of Course Fees and Miscellaneous Fees paid under Schedules B & C | If the Contracting Party’s written notice of withdrawal is received: |
|---|---|
| 70% | more than 15 working days before the Course Commencement Date |
| 60% | on or before, but not more than 15 working days before the Course Commencement Date |
| 50% | after, but not more than 7 working days after the Course Commencement Date |
| 0% | more than 7 working days after the Course Commencement Date |
Grievance and Dispute Resolution Procedures
All feedback, including complaints, may be directed to the Student Services Office located at Level 1. Students can submit their feedback using the Feedback Form, by sending an email, or by arranging an appointment with the relevant staff.
Whenever possible, the school will inform the individual of the actions taken and aims to fully resolve the matter within twenty-one (21) working days.
Please refer to the Student Handbook for details.
Terms of Use
By accessing and using this website, you agree to be bound by the following terms and conditions. BCI reserves the right to modify these terms at any time without prior notice.
All content on this website, including text, images, and documents, is the property of Brentvale College International and is protected by copyright law. Unauthorised reproduction or distribution is prohibited.
For the full Terms of Use, please contact us at contact@bci.edu.sg.
